What Information We Gather and Why
When you create an account on 5bbd, we collect the details you provide directly — your name, email address, phone number, and the payment method you register, whether that is bKash, Nagad or Rocket. We also collect transactional data each time you deposit or withdraw, including
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wallet reference numbers tied to those local payment rails. Device data — your browser type, operating system and IP address — is logged automatically to protect your account from unauthorised access. If you contact support, the conversation record is stored so we can follow up accurately.
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We do not collect more than we need. Payment credentials like your bKash PIN or Nagad passcode are never transmitted through us — those stay between you and the wallet provider. Data collected through your account activity is used to process transactions, verify your identity where
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required, and resolve any account disputes. We retain this data for as long as your account is active and for a period after closure as required by applicable rules in eligible regions. Your data is never sold to marketing companies. Where we share information with third-party
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processors — such as payment gateway partners who support Rocket or Nagad transfers — we require them to handle it under equivalent protection standards. Eligibility to use this platform, and the data obligations that apply, depend on your local law and the region in which you
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access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.