Verify Your 5bbd Account
Account verification is how we confirm the wallet belongs to you and protects your balance from unauthorised access. We ask for a copy of a valid national ID and proof that the mobile wallet number on your account is registered in your name. Upload both through the verification section in account settings. Once our team reviews them, your account is marked verified
and withdrawals process without extra holds. This step is not a barrier — it is the layer that keeps your funds secure if your phone is ever lost or your account is accessed from an unfamiliar device.
- Go to account settings — Find the verification section inside your profile and open the document upload screen.
- Upload your national ID — A clear photo of a valid Bangladesh national ID is what we need to confirm your identity.
- Confirm your wallet ownership — Show that the bKash, Nagad, or Rocket number on your account is registered to you.
- Await review and confirmation — Our team checks the documents and marks your account verified. You receive a confirmation once done.